People are Not Problems to be Solved

People sit around a table, person in foreground faces laptop and gestures with his hands, woman in the background is blurred out

Many leaders are promoted to leadership because they are amazing problem solvers as individual contributors. In fact, when asked, no fewer than half of all leaders say that they are rewarded for problem solving even in their current roles. The challenge with this disposition to problem solving is that people are not problems to be solved.

Ron Heifetz, author and expert in this area, helps leaders approach people challenges — including the ways in which we communicate — in “adaptive” ways. This change in mindset is important because when seeking to improve the way teams communicate, leaders have to use different methods than the ones employed with technical challenges like problem solving. As we look to handle more difficult conversations, we have to honor basic human dynamics such as internal biases, emotional triggers, different approaches to conflict and communication in general.

In the difficult conversations session at Bloch, we will discuss ways to approach conversation issues that are not always easily identified. We will also explore how to use some conventional tools (that we know about but don’t always use) to stay engaged in difficult conversations. Choosing to do otherwise is wrought with consequences for our organizations and for us as individuals.

Adaptive challenges like improving the ways you and others communicate does not come with the Cliff Notes manual. It will take time. It will take practice. It will require evaluating your beliefs and some of the underlying beliefs (mental models) of others in order to move the needle in this space for us collectively.

We can start by working on our ability to have these difficult conversations. There are some tools for talking when the stakes are high. Joseph Grenny, Susan Scott and Byron Katie have shared many of them with us.

Come and explore why we avoid using those tools and ways to overcome those obstacles.


About the Author:

Nicole Price, M.A., understands that if leadership is anything, it is personal, and that everyone can be a great leader. So she gets personal. Nicole’s transparency allows others to learn from her mistakes and helps them avoid the same pitfalls. Through leadership development, coaching, consulting, keynotes, and other resources, Nicole encourages and enables others to live their lives in excellence. Her energetic and engaging sessions leave participants with strategies and specific tools that they can apply right away.

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